Frequently Asked Questions

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Newsletter are the best way to stay tune-in with drops. We sent a new newsletter every week and you can sign up here! 

Whether you're brand new to flipping or a seasoned expert, our Flipping Tutorials on YouTube will show you step-by-step instructions on how to learn new tricks and combinations. You can check out the playlist here: Squid Industries Flipping Tutorials 

You can also check out the Learn tab. 

Products will be listed as "sold out" until restocked or dropped. We do this to make sure everyone can have a fair chance at purchasing the Balisong. 

In order to keep your balisong/ butterfly knife trainer maintained, you'll first need a Balisong Maintenance Kit.

The T10 torx driver is just like any other screw driver--just make sure that you're keeping it perpendicular to your trainer and fully inserted so that it doesn't slip and strip screw. If you find that the pivots are spinning as you are unscrewing the pivot screws, you can squeeze the handles together in closed position to prevent them from moving. For a more detailed tutorial, read out blog post on "How to Fix Spinning Pivots."

The Loctite 243 is a threadlocker which prevents the screws from coming out. It should be used anytime you take apart your balisong or find that the screws are starting to work their way out of your trainer. Apply about half a rice grain worth onto the threads of the screws (the spirally part beneath the screw head). Try your best to clean out the old loctite before applying a new layer. You can do this by using some sort of pointed object to push it out or by submerging the screw and/or pivot in alcohol or acetone. You should wait a minimum of 12 hours before using your balisong after you've applied the loctite.

The lubricant can be applied at any time whenever you think it's necessary such as if the trainer is moving too slowly. Holding your balisong upright in closed position, drip a small drop onto the top of each washer and blow onto it to get the lubricant to move down and around the washers. For a detailed step-by-step read our blog post on "How to Apply Loctite."

All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver. 

Check out our blog post on how to tackle stiff handles or follow our guide in our YouTube video .  

Check out our YouTube video on how to fix stuck pivots here. 

Check out our YouTube video on how to fix spinning pivots here.  

You can clean any of our trainers with a clean cloth and rubbing alcohol. At Squid Industries, we use 70% Isopropyl alcohol to clean our products.

Loctite® is a thread-locking adhesive used on the screws of our products in order to secure and prevent loosening while flipping. Depending on usage and environment, the Loctite® on the screws will eventually start to wear down and become undone.
 

When flipping the Squiddy or any balisong, the Loctite® in the screws starts to wear down the longer you use it. Similar to a bike that needs to be maintained in order for it to run and stay in good condition, a balisong requires maintenance in order to keep performing.

Every few weeks of flipping any balisong, it is recommended that you reapply Loctite® and retune the balisong. You can purchase our maintenance kit with this link or you can buy these tools (Wiha 362 T10 Torx Driver, Loctite® 243 Thread Locker, Hoppe's No. 9 Lubricating Oil) at any hardware store.

We recommend following the videos provided for tips on how to apply Loctite® and how to tune a balisong.

Loctite® Video

No worries! Our warranty policy covers tang, weight, and zen pins that have fallen out. Feel free to use our Contact Us page to inquire about sending your trainer in for a warranty and we will be happy to help. 

For more information on what our warranty policy covers, please visit our warranty page .

The nose pin being off-centered doesn't affect the balance of the trainer, however, we understand that it may look a little off.

We recommend using a Mallet and lightly tapping the nose pin through the hole while keeping the flat side of the blade pressed against a table or flat object.

If you are still having trouble, we are always more than happy to take it in for a warranty!

Due to the nature of the plastic material our Squiddy Collection is made from, it is normal to experience handle play and tap. Instead, we recommend focusing on the tolerances at the washers. It should be as tight as possible while allowing free swinging handles. 

The insurance coverage for your order depends on the shipping method you select.

• USPS First Class Package: Provides insurance coverage for up to $100.
• USPS Priority Mail: Offers insurance coverage for up to $100.
• USPS Priority Mail Express: Provides insurance coverage for up to $200.

If you require additional coverage, you have the option to purchase the USPS Priority Mail Insured service. This allows you to increase the insurance amount beyond the standard coverage limits.

Please note that international orders do not include insurance coverage. Orders lost or stolen during shipment will not be replaced or refunded. For more information, please review our Terms and Conditions. 

If you encounter any issues with your order, such as incorrect shipping information or the need for order changes, please reach out to us here. To help expedite the process, kindly include your five-digit order number when contacting us.

For international orders, we are unable to add items or combine orders due to certain limitations. Please contact us here for cancellation and replace the order on the website with the correct items. 

In certain cases, when a transaction fails to go through, your card may be temporarily charged with a "pending" tag. This is a common occurrence in online transactions. However, please be aware that no money should have been deducted from your bank account. The pending charge should either have disappeared already or will disappear shortly. If the charge does not disappear within a week, we recommend contacting your bank for further assistance.

To ensure a secure shopping experience, all orders are scanned by an automatic filter which applies specific criteria to identify potential fraudulent activity. We kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order. In some cases, orders may be flagged as potentially fraudulent due to suspicious customer activity.

When this occurs, we initiate a thorough verification process to ensure the safety and security of all our customers. If your order or account has been flagged, kindly cooperate with us during the verification process. 

We appreciate your understanding and cooperation in maintaining a secure shopping environment for everyone.

We take 2 to 5 business days for USPS and DHL delivery options to process your order before we ship it. You will receive your tracking number in the email you provided. Estimated shipping times apply after processing is completed. 

If you selected USPS for your shipping option, open the link:

https://tools.usps.com/go/TrackConfirmAction

and enter the tracking number you received in your shipping confirmation email.

If you selected DHL for your shipping option, open the link:

https://www.dhl.com/us-en/home/tracking.html 

and enter the tracking number you received in your shipping confirmation email.

For international standard shipping, the processing time takes 5 to 7 business days as the package needs to be sent to an international shipping hub for processing before they are shipped to any international location. Unfortunately, we have no control over this process. Once, they’ve received the package and finished processing it, you will receive tracking information in the provided email.  

Shipment times are determined by your location and the product(s) you have purchased. Certain items may undergo longer customs clearance processes than others. To obtain a rough estimate of the shipment time, please add the desired item(s) to your cart and proceed to the checkout page. The shipping calculator will provide you with an estimated delivery timeframe. 

Please keep in mind that USPS and DHL require 2-5 business days and International Standard Shipping require 5-7 business days (excluding Fridays, Saturdays, Sundays, and holidays) to process your order before it is shipped out. Estimated shipping time applies once the processing period is completed.

Orders placed after 10AM PST on Fridays or during the weekend will not be processed until the following Monday or Tuesday. 

For domestic orders over $100 USD, we offer free shipping via USPS First Class. 

To see our shipping prices, you can add the item to your cart and proceed to the checkout screen. Once you have entered in your address, the shipping price will be calculated and displayed.  

During the process of handling your order, one of the important steps is printing the shipping label. This label contains tracking information for your package. When you see the status "Pre-shipment Info Sent to USPS, USPS Awaiting Item," it means that your order is almost ready to be shipped. The tracking status should be updated within a few days to provide more accurate information about the progress of your package.

There have been instances where packages were delivered to the wrong address or tracking updates were updated prematurely. If you're facing such an issue, here are some suggestions to help you:

• It may be helpful to check with your neighbors, family members, and housemates to see if they mistakenly received your package. 
• We also recommend reaching out to your local post office for any information they might have regarding your package. They could provide further assistance or updates.
• Make sure to review your order details and confirm the accuracy of the shipping information provided.

If you still haven't received your package after waiting for 7 days, feel free to contact us directly. We'll do our best to assist you further.