Warranty covers all manufacturing defects within 14 days of receipt of the product. Customers are still able to send in your trainer for warranty past the 14 days, however, you must contact us to determine if the item qualifies for a warranty (No modifications, No damages beyond repair, etc.).
Warranty does not cover normal wear and tear or discontinued products. Metal balisong replacement parts (handles, blade, lost hardware, etc.) are not covered under warranty. Any damage caused by misuse or the failure to perform normal maintenance will void your warranty. You must email us for warranty approval before sending in your product for warranty.
We reserve the right to deny warranty service to products received in unhygienic (blood, dirt, etc.) conditions or without an WMA (Warranty Merchant Authorization) number. Customers who send their balisongs in unhygienic conditions are responsible for the return shipping costs.
Warranties sent in without a form or permission (WMA number) will not be accepted.
Lost or stolen trainers are not covered under warranty.
Squiddy handles and blades are only covered under warranty within 14 days of delivery. Squiddy-C and Squiddy-B parts are covered under warranty, but only qualify for replacement parts when the parts are fully broken off.
Discontinued products may not be covered under warranty. Please email us to see if your discontinued product is still covered under warranty.
It is the responsibility of the buyer/owner to ascertain and obey all applicable local, state, federal and international laws in regard to the possession and use of all Squid Industries products. Squid Industries assumes no responsibility for any harm or injury resulting from the sale, trade, use, or handling of any Squid Industries products.
If your product experiences any issues, we may be able to offer advice and or services to help your situation. Please use our contact page for inquiries.
All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver. For a more detailed tutorial on how to fix spinning pivots, read our blog post.
Extended use may result in loose screws and additional handle play. You can reduce handle play and prevent your screws from falling out by reapplying thread locker (we recommend Loctite 243) to the threads of each screw. Always reapply thread locker every time you disassemble.
Lubricant is essential to maintaining smooth action. Apply a very small amount of lubricating oil to the top of each washer whenever the handles are not swinging freely or if you hear any squeaking. Disassembly is not required when applying lubricant.
If your handles are not swinging freely even after lubrication, follow these steps. First, remove the screw on your stiff handle. Next, hold the stiff handle in one hand while holding the other handle and blade together in the other hand. Make sure that your palms are facing down and your thumbs are close to the pivot area. Then, with low to moderate force, push and pull to open up the channel until the handle swings freely. You can find more details on how to fix your stiff handle on our blog post.