At Squid Industries, we offer a limited lifetime warranty for all of our trainer products for our domestic customers only. For the first 30 days after you’ve received your trainer, we will fix any eligible issues (see below) at no shipping cost and no replacement part costs to you. Past the 30 day period, we will still provide free warranty services, however, you will be responsible for shipping costs and replacement parts.
Your 30 day warranty will be paused upon shipment and will resume until your product is delivered back to you.
Within the warranty period, Squid Industries will cover any maintenance issues or manufacturing defects under normal use. Replacement parts will be covered if the issue is classified as a manufacturer defect. We will provide a return label to send in the product and repair or replace the product(s) at no charge to you. Please review the following maintenance issues and manufacturing defects.
- Loose Screws
- Spinning Pivots
- Stiff Handles
- Stripped Hardware
- Stuck Pivots
- Loose Pins
- Missing Parts
- Blemishes on New Products
- Wrong Engraving Text
In order to obtain warranty services, you must contact us through our support page or email email@example.com so we may determine the problem and the most appropriate solution for you.
Upon approval of warranty services by our customer support team, we will issue you a Warranty Merchandise Authorization (WMA) and a WMA form which you will need to send with your product when you send it in for warranty. Please note the following:
- Any packages received without a WMA form will not be processed and will either be discarded or donated.
- Squid Industries is not liable for lost, damaged, or stolen packages during transit. The customer assumes all risk when shipping their product back for warranty or returns.
- We reserve the right to deny warranty service to products received in unhygienic (blood, dirt, etc.), damaged, or modded conditions. Customers who send their balisongs in these conditions are responsible for the return shipping costs and your warranty will be voided.
Before we issue a warranty ticket to you, our support team will review your case and provide any feedback on how to repair the issue if we deem that warranty services are not necessary. If warranty services are required, follow the instructions in the section above. After we have completed your warranty service, we will send a completed warranty form with your product detailing the procedures we took to fix your product.