Terms and Conditions
Squid Industries Inc.
Terms and Conditions
Updated: July 11th, 2023
1. Introduction. This website, www.SquidIndustries.co, (the “Website”) permits users like you to purchase products, in accordance with the terms of these Terms and Conditions (the “Agreement”).
2. Legal Agreement.
(a) Please read this Agreement carefully. This Agreement is a legally binding agreement between you (“you” or “your”) and Squid Industries, Inc. a California company (“Squid Industries” or “we” or “our” or “us””).
(b) The effective date of this Agreement (the “Effective Date”) is the date you first use the Website. By using the Website, you agree to be bound by this Agreement. If you choose to accept this Agreement, you must do so as written, without modification. If you do not agree to abide by the terms of this Agreement, please discontinue your use of the Website immediately. You agree that by using the Website, such use constitutes your acceptance of this Agreement and your agreement to be bound by the terms of this Agreement. You warrant and represent that you are at least 18 years old and that you have the legal authority to enter into this Agreement as an individual or on behalf of your employer. Squid Industries and you are individually, a “party” and collectively, the “parties.”
(c) You agree that any purchase of Products from us, whether through the Website, our retail store, or otherwise, shall be governed by this Agreement.
5. Updates to this Agreement. Squid Industries RESERVES THE RIGHT TO AMEND THE WEBSITE AND THE TERMS OF THIS AGREEMENT IN ITS DISCRETION FROM TIME TO TIME. YOU ARE RESPONSIBLE FOR MONITORING THE WEBSITE FOR CHANGES TO THIS AGREEMENT. Squid Industries may, but is not obligated to, offer upgrades, updates, and improvements to the Website, and to add or discontinue any Products at any time.
6. Prohibited Uses.
(a) You may only use the Website and purchase Products for legal purposes (the “Purpose”).
(b) You shall not use the Website or Products: (i) to harass, intimidate, embarrass, or threaten any person, (ii) for any illegal, libelous, obscene, pornographic, or illegal purpose, or (iii) in a manner that violates any laws, rules, or regulations.
(c) You shall not copy, modify, creative derivative works of, or reverse engineer, in whole in or part, Squid Industries’ (i) Website, including its components or contents, in whole or part, (ii) Products, or (iii) trademarks, service marks, trade dress, patents, patents pending, copyrights, and other intellectual property, including, without limitation, photographic images (the foregoing in (a) – (c) collectively, the “Intellectual Property”).
(d) Except as expressly stated in this Agreement, Squid Industries does not grant you any license or ownership rights, including in the Intellectual Property, and all rights not expressly granted by Squid Industries to you under this Agreement are expressly reserved to Squid Industries.
7. Orders. Some items on the Website may be illegal in your or other areas for possession. You shall be responsible to check all applicable federal, state, and local laws concerning the purchase, ownership, use, and possession of any Products sold to you on the Website.
Squid Industries will not sell to any individual or group outside the State of California without the above conditions being met.
9. Product Colors. Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may vary or appear different to those shown on the site.
10. Legal Disclaimers. Squid Industries offers no legal advice regarding laws applicable to your purchase of Products. We have provided general information herein to you of federal laws that may affect your purchase. It is your responsibility, as the buyer, and not Squid Industries, as the seller, to ascertain and obey all applicable international, federal, state, and local laws regarding your purchase and use of Products.
11. Change and Cancellation Policy. If you order the wrong Products, you may change your order up until the time the order is shipped. Once an order has been shipped, if you wish to change an item you must follow the guidelines in the Returns and Exchanges section below. If you would like to cancel your order you may do so up until the time the order has shipped. Once an order has been shipped you must follow the guidelines in the Returns and Exchanges section below. You can contact us about a change or cancellation at the email or telephone number listed in the “contact us” section of the Website. If you choose to send an email you must use “order change” or “order cancellation” in your email subject line to make sure the email is directed to the correct department to improve the chance that the change or cancellation can be implemented before the order ships.
Credit Card Orders. We accept Visa, Mastercard, Discover, and American Express. We also accept Apple Pay, and Google Pay. By ordering with a credit card you agree that you are authorized to use such credit card and, if there is a billing dispute, to handle any billing disputes with us.
Squid Industries reserves the right to request identification for any purchases of any kind. No customer shall be obligated to provide identification, however failure to provide requested information may result in the cancellation of the customer's order. If the order is cancelled and charges to the credit card used will be voided or refunded.
13. Shipping - Domestic Orders.
(a) For more information concerning shipping, please visit our please visit the FAQ on the Website for complete information.
(b) Squid Industries makes no guarantees about shipping time. We will attempt to stay within the specified time frames indicated on the Website; however, delays may result from occurrences, such as, without limitation, customer verification, declined credit cards, restricted items, legal prohibitions, product unavailability, and other acts of the supernatural.
(c) If you pay for shipping, risk of loss or damage and title to the Products transfers to you upon our tender of the Products to the courier; and, if we pay for shipping, risk of loss and title to the Products transfers to you upon delivery of the Products by the courier.
(d) There are some oversized and overweight items which have additional shipping costs.
(e) Please note: There may be areas where we may not ship due to legal restrictions.
(f) Address Verification. In many cases, orders that are placed with a ship to address that is not authorized by the credit card issuer are subject to shipping delays, verification emails/telephone calls and/or cancellation. Additionally, orders that are shipped to an address other than the authorized billing address are subject to shipping delays and verifications. In situations where we cannot confirm the validity of an order or we suspect fraud, the order will be cancelled.
(g) In the event that a package is returned to our location, we will not issue a refund or replacement of the product as we are not responsible as risk of loss as the title to the Products transfers to you upon delivery of the Products by the courier.
14. Shipping - International Orders. International purchasers assume all risk of loss, theft, customs seizures, clearance, levies, storage charges, broker fees, and the like associated with international shipping (the foregoing collectively, "International Shipping Events"), and you agree that Squid Industries shall not be held liable for any international Shipping Events. International orders (outside of the United States) may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees are paid to your local carrier or government and are not collected by Squid Industries, and thus cannot be refunded. Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.
International Customer Conditions:
- Customer must pay all shipping fees
- Customer must pay any and all taxes, duties, etc.
- Customer must pay via Wire Transfer
- If items get lost, stolen, damaged during transportation, or seized by customs, we are not accountable, and cannot give a refund.
- Customer must understand their own/carry laws in their country and have proper permits where applicable
- Customer must pay all shipping fees for returns & exchanges, as well as warranty work
- Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this.
(b) Refusing a Package
When an international customer refuses a package or refuses to pay customs fee, the shipping carrier will charge us for the import fees + return shipping. In that case, a 25% restocking fee, the amount that is needed for duties and taxes, and the initial shipping fee will be deducted from the refund. A refund will only be issued once we receive the package back from the shipping carrier.
15. Operation and Warranty. All our products are covered under warranty. For more information, please check out the WARRANTY page on the Website. Products that have been modified or converted are not covered under a manufacturer's warranty. Except as expressly stated herein, no further warranties apply.
16. Returns and Exchanges.
(a) Product returns are accepted, as long as they are done within 14 days of delivery. There is a 15% restocking fee on non-defective items to offset lost shipping, credit card, and labor costs. Once we receive the item, we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made with us. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label if you contact us at the information provided in the “contact us” section of the Website. We strongly recommend you insure any package being returned to us. You are responsible for the cost to insure your package. We are not liable if your return is lost, destroyed, or damaged.
(b) Exchanges are only possible if the wrong item was delivered. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us. You are responsible for the cost to insure our package. We are not liable if your return is lost, destroyed, or damaged. If the item is being returned for a refund, it will be subject to a 15% restocking fee.
17. Right to Refuse Service. We reserve the right to refuse service to anybody.
(a) We will not accept orders from customers who have a history of filing chargebacks after they receive the product(s).
(b) We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
18. Representations and Warranties. By placing an order, you warrant and represent that you will use the Products in a lawful manner and that you are of legally able to purchase and use the Products.
20. Indemnification. You shall defend, indemnify, and hold harmless Squid Industries and its affiliates, and their employees, managers, members, officers, shareholders, directors, agents, representatives, contractors, insurers, attorneys, successors, and assigns from and against all claims, demands, judgments, losses, liabilities, damages, costs, fees, expenses, including, without limitation, attorneys’ fees, expert witness fees, and court costs, arising out of your (a) unauthorized use of the Website, Products, or Intellectual Property, or (b) any other breach of this Agreement.
21. Disclaimer of Warranties.,
(a) EXCEPT AS EXPRESSLY STATED HEREIN, Squid Industries: (A) PROVIDES ACCESS TO THE WEBSITE AND THE PRODUCTS ON AN “AS IS” BASIS, WITH ALL FAULTS AND WITHOUT ANY WARRANTY OR GUARANTEES, (B) MAKES NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE WEBSITE AND THE PRODUCTS, AND (C) SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY AGAINST NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY IN CONNECTION WITH YOUR ACCESS TO THE WEBSITE AND THE PRODUCTS. EXCEPT AS EXPRESSLY STATED HEREIN, Squid Industries DOES NOT WARRANT THAT THE WEBSITE OR ANY THE PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS, OR THAT THE PRODUCTS WILL PROVIDE SECURITY OR PROTECTION AGAINST HARM, INJURY, DISMEMBERMENT, OR DEATH, OR THAT THE CONTENT OF THE WEBSITE OR METHOD OF DELIVERY WILL BE FREE OF ERROR (INCLUDING FACTS, STATEMENTS, SERVICE LEVELS, DOWNLOAD SPEED, WEBSITE DOWNTIME, OUTAGES, WI-FI, HOTSPOT, OR INTERNET CONNECTIVITY OR SECURITY), OR THAT DEFECTS THEREIN WILL BE CORRECTED. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
(b) Without limiting the generality of the foregoing in this Section, Website mistakes (such as, without limitation, pricing errors, Product misinformation, and stock discrepancies) are inevitable. Squid Industries is not required to honor pricing errors. At our discretion, we may cancel any order where we determine there has been a pricing error. If we have provided Product misinformation for your order, you have the right to return your purchased Product without penalty (subject to the return policy stated herein). If there is a stock discrepancy, you have the right to retain your order until it can be filled or to cancel your order without penalty.
(c) Without limiting the generality of the foregoing, Squid Industries will not be held liable for the misuse of any Product purchased from us or any of our distributors and dealers.
22. Limitations of Liability.
(a) Squid Industries SHALL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR LOST PROFITS, LOSS OF BUSINESS, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF A PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Squid Industries' TOTAL LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM UNDER THIS AGREEMENT, SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO Squid Industries' UNDER THIS AGREEMENT. THE PROVISIONS OF THIS SECTION SHALL BE IN EFFECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
23. Compliance with Applicable Law. Except as expressly permitted herein, all other notices provided for herein shall be effected either by recognized international express courier, postage pre-paid, or by First Class United States Mail, postage pre-paid, to the address listed under the “contact us” section of the Website in our case, and to the address you listed at time of last purchase in your case. Notice shall be deemed received two days following tender to such courier and three days following posting by Mail.
Squid Industries, Inc.
47613 Warm Springs Blvd
Fremont CA 94539
24. Independent Parties. Nothing in this Agreement shall create an employer-employee, partner, joint venturer or agent relationship between Squid Industries and you.
28. Assignment. You may not assign or sublicense any part of the Agreement, in whole or in part, without the prior written consent of Squid Industries.