Frequently Asked Questions

Phone Support

Support Phone: +1-510-580-5444

General

We restock our metal butterfly trainers and titanium-mod trainers every Wednesday at 11am PST. We do not restock every trainer each week. Please subscribe to our newsletter for the latest drop news, product releases, and sale updates! 

We restock items from the Squiddy Collection every Monday around 12 PM PST depending on availability of the product.

Other than what is stated in the newsletter, we do not release any information on when a particular trainer will be back in stock.

Squid Industries balisong/butterfly knife trainers are manufactured and assembled in the United States.  

We accept Google Pay, Visa, Mastercard, Discover, and American Express.

 

You can sign up for our newsletter here

Whether you're brand new to flipping or a seasoned expert, our Flipping Tutorials on YouTube will show you step-by-step instructions on how to learn new tricks and combinations. You can check out the playlist here: Squid Industries Flipping Tutorials 

You can also check out the Learn tab. 

Limited Time products are products that are not serialized and are available for a limited time with the potential to be restocked in the future. Special release Limited Edition products are serialized and are never restocked.

International Shipping

Yes, we ship worldwide, however, we DO NOT ship to Australia, Russia, and Singapore. 

Russian and Australian customers can purchase our products on Lamnia

For orders shipped through DHL, customs fees and import taxes are calculated and included in the product costs; this may result in a higher checkout cost. 

International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments. Please read our terms and conditions for more information. 

Due to limitations with our international shipping partner, Global-E, we cannot process international orders that use Shop Pay as a checkout method. Global-E is not integrated with Shop Pay, which conflicts with Shopify, making orders more difficult to fulfill and without the benefits of Global-E.

These benefits include reduced shipping costs, reduced import fees, up-front customs fee payment, and free/discounted return labels for warranty services.

If you do place an order using Shop pay as an international customer, we will contact you and ask you to place the order again using the manual checkout method.

Due to a recent amendment passed by the Turkish government, imported products priced over 150 EUR are no longer allowed in the country. For your reference: any product above the Triton V2's price will be unavailable to you if you are shipping to Turkey.

We apologize for this inconvenience and hope our other range or products are to your liking.

Unfortunately, there are specific product variants that are currently unavailable in the UK. While the exact reasons for these restrictions remain unclear, we have compiled a comprehensive list of these restricted variants for your reference:

Blemished Krake Raken Trainer V3

  • Green
  • DT Green
  • Red
  • Purple
  • Blue
  • Gunmetal
  • Teal
  • Inked Blue
  • Inked Red
  • Inked Black
  • Silver

Blemished Swordfish

  • Silver Blade / Silver Handles / Silver Hardware
  • Blue Blade / Blue Handle / Silver Hardware
  • Red Blade / Red Handle / Silver Hardware

Dual-Tone Krake Raken Trainer V3

  • DT Red
  • DT Black

Inked Triton V2

  • Inked Blue

Squidtrainer V4

  • Teal

Titanium Mod Squidtrainer V4

  • Silver (Ti-Teal)

Please note that there may be other product variants not included here that are also subject to restrictions within the UK.

If you encounter any instances where a product is removed from your cart during the checkout process, it is highly likely that the item is restricted for sale in the UK. We apologize for any inconvenience this may cause and encourage you to explore alternative options

If your package has not arrived within the estimated delivery time, it is important that you contact us as soon as possible so that we can contact DHL and investigate the location/status of your package. In the event that you contact us a month after shipment claiming your package did not arrive, there are no actions that we can take to aid you as DHL has a 30 day policy where if we do not contact them within that time frame regarding the package, they will deem the package as lost and will not be able to reimburse you. 

We are not responsible for these international shipping events and will not be able to offer a refund. For more information: Line 14, https://www.squidindustries.co/pages/terms-and-conditions 

To ensure a secure shopping experience, our dedicated Global-E team carefully reviews all orders and applies specific criteria to identify potential fraudulent activity. If, for any reason, your order is automatically cancelled after being placed, we kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order.

You will receive an email from Global-E, which will require verification to clear your profile for future orders. If you have not received any communication from Global-E, please contact us directly.

Refunds: Payment will be deducted from your account after 5 days from the order placement or upon fulfillment by our shipping team, whichever comes first. If your order is cancelled before the 5-day period or prior to fulfillment, you will not be charged. 

Maintenance

In order to keep your balisong/ butterfly knife trainer maintained, you'll first need a Balisong Maintenance Kit.

The T10 torx driver is just like any other screw driver--just make sure that you're keeping it perpendicular to your trainer and fully inserted so that it doesn't slip and strip screw. If you find that the pivots are spinning as you are unscrewing the pivot screws, you can squeeze the handles together in closed position to prevent them from moving. For a more detailed tutorial, read out blog post on "How to Fix Spinning Pivots."

The Loctite 243 is a threadlocker which prevents the screws from coming out. It should be used anytime you take apart your balisong or find that the screws are starting to work their way out of your trainer. Apply about half a rice grain worth onto the threads of the screws (the spirally part beneath the screw head). Try your best to clean out the old loctite before applying a new layer. You can do this by using some sort of pointed object to push it out or by submerging the screw and/or pivot in alcohol or acetone. You should wait a minimum of 12 hours before using your balisong after you've applied the loctite.

The lubricant can be applied at any time whenever you think it's necessary such as if the trainer is moving too slowly. Holding your balisong upright in closed position, drip a small drop onto the top of each washer and blow onto it to get the lubricant to move down and around the washers. For a detailed step-by-step read our blog post on "How to Apply Loctite."

All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver. 

Check out our blog post on how to tackle stiff handles or follow our guide in our YouTube video 

Check out our YouTube video on how to fix stuck pivots here. 

Check out our YouTube video on how to fix spinning pivots here.  

You can clean any of our trainers with a clean cloth and rubbing alcohol. At Squid Industries, we use 70% Isopropyl alcohol to clean our products.

Loctite® is a thread-locking adhesive used on the screws of our products in order to secure and prevent loosening while flipping. Depending on usage and environment, the Loctite® on the screws will eventually start to wear down and become undone.
 

When flipping the Squiddy or any balisong, the Loctite® in the screws starts to wear down the longer you use it. Similar to a bike that needs to be maintained in order for it to run and stay in good condition, a balisong requires maintenance in order to keep performing.

Every few weeks of flipping any balisong, it is recommended that you reapply Loctite® and retune the balisong. You can purchase our maintenance kit at the link below or if you don't want to purchase it from us, you can buy these tools (Wiha 362 T10 Torx Driver, Loctite® 243 Thread Locker, Hoppe's No. 9 Lubricating Oil) at any hardware store.

https://www.squidindustries.co/collections/miscellaneous/products/maitenance-kit

We recommend following the videos provided for tips on how to apply Loctite® and how to tune a balisong.

Loctite® Video:

https://www.youtube.com/watch?v=Es7VvcJ3W90

Tuning Video:

https://www.youtube.com/watch?v=XonV2olIx2k
 

To fix stuck screws, check out our Youtube tutorial here on how to tune and maintain your balisong trainer!

No worries! Our warranty policy covers tang, weight, and zen pins that have fallen out. Feel free to use our Contact Us page to inquire about sending your trainer in for a warranty and we will be happy to help. 

For more information on what our warranty policy covers, please visit our warranty page .

 

The nose pin being off-centered doesn't affect the balance of the trainer, however, we understand that it may look a little off.

We recommend using a Mallet and lightly tapping the nose pin through the hole while keeping the flat side of the blade pressed against a table or flat object.

If you are still having trouble, we are always more than happy to take it in for a warranty!

Due to the nature of the plastic material our Squiddy Collection is made from, it is normal to experience handle play and tap. Instead, we recommend focusing on the tolerances at the washers. It should be as tight as possible while allowing free swinging handles. 

Orders

The insurance coverage for your order depends on the shipping method you select.

  • USPS First Class Package: Provides insurance coverage for up to $100.
  • USPS Priority Mail: Offers insurance coverage for up to $100.
  • USPS Priority Mail Express: Provides insurance coverage for up to $200.

If you require additional coverage, you have the option to purchase the USPS Priority Mail Insured service. This allows you to increase the insurance amount beyond the standard coverage limits.

Please note that international orders do not include insurance coverage. Orders lost or stolen during shipment will not be replaced or refunded. For more information, please review our Terms and Conditions

If you encounter any issues with your order, such as incorrect shipping information or the need for order changes, please reach out to us here. To help expedite the process, kindly include your five-digit order number when contacting us.

For international orders, we are unable to add items or combine orders due to certain limitations. Please contact us here for cancellation and replace the order on the website with the correct items. 

 

In certain cases, when a transaction fails to go through, your card may be temporarily charged with a "pending" tag. This is a common occurrence in online transactions. However, please be aware that no money should have been deducted from your bank account. The pending charge should either have disappeared already or will disappear shortly. If the charge does not disappear within a week, we recommend contacting your bank for further assistance.

To ensure a secure shopping experience, all orders are scanned by an automatic filter which applies specific criteria to identify potential fraudulent activity. We kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order. In some cases, orders may be flagged as potentially fraudulent due to suspicious customer activity.

When this occurs, we initiate a thorough verification process to ensure the safety and security of all our customers. If your order or account has been flagged, kindly cooperate with us during the verification process. 

We appreciate your understanding and cooperation in maintaining a secure shopping environment for everyone.

 

Our Trainers

If you're new to balisong/ butterfly knife flipping or would like to introduce balisong/ butterfly knife flipping to a friend, we recommend the Squiddy, Squiddy-B, or Squiddy-U which are great for people of all ages and skill levels. If you want to become a pro balisong/ butterfly knife flipper, we recommend any of our metal trainers. All of our options are equal in terms of flipping, but the higher priced models have higher build quality which results in better handle play, smoother action, and higher durability.  

The Squiddy is made of CPVC material, but does not have the weighted nose pin like the Squiddy-B or Squiddy-U. Both the Squiddy-B and Squiddy-U are made of the same material, Acetal, an engineering thermoplastic used in precision parts. This material is provides more durability. On top of that, they both have a weighted nose pin and silencing mod, which provides a better weight balance and noise reduction when flipping! 

Blemished balisong/ butterfly knife trainers are models that didn't pass our inspection process due to cosmetic imperfections (Scratches, dents, discolorations, etc.) but are guaranteed to flip just as well as our new products. They are offered at a discounted price under Calamari Clearance. 

Returns

Please refer to our Return Policy page.  

Shipping

If you selected USPS for your shipping option, open the following link: https://tools.usps.com/go/TrackConfirmAction input and enter the tracking number you received in your shipping confirmation email.

If you selected DHL for your shipping option, open the following link: https://www.dhl.com/us-en/home/tracking.html and enter the tracking number you received in your shipping confirmation email.

Please note that it takes us 2-5 business days to process your order before we ship it and you receive your tracking number in your email. Estimated shipping times apply after processing is completed.

If you do not have a tracking number and it has been more than five business days since you placed your order, or your order has exceeded the estimated range for delivery, please contact us here

Shipment times are determined by your location and the product(s) you have purchased. Certain items may undergo longer customs clearance processes than others. To obtain a rough estimate of the shipment time, please add the desired item(s) to your cart and proceed to the checkout page. The shipping calculator will provide you with an estimated delivery timeframe. 

Please keep in mind that we require 2-5 business days (excluding Fridays, Saturdays, Sundays, and holidays) to process your order before it is shipped out. Estimated shipping time applies once the processing period is completed.

Orders placed after 10AM PST on Fridays or during the weekend will not be processed until the following Monday or Tuesday. 

For domestic orders over $100 USD, we offer free shipping via USPS First Class. 

To see our shipping prices, you can add the item to your cart and proceed to the checkout screen. Once you have entered in your address, the shipping price will be calculated and displayed.  

Yes, we offer USPS Priority Mail Express shipping, if you are located in the USA.

Please keep in mind that we require 2-5 business days (excluding Fridays, Saturdays, Sundays, and holidays) to process your order before it is shipped out. Estimated shipping time applies once the processing period is completed.

Orders placed after 10AM PST on Fridays or during the weekend will not be processed until the following Monday or Tuesday.

 

During the process of handling your order, one of the important steps is printing the shipping label. This label contains tracking information for your package. When you see the status "Pre-shipment Info Sent to USPS, USPS Awaiting Item," it means that your order is almost ready to be shipped. The tracking status should be updated within a few days to provide more accurate information about the progress of your package.

There have been instances where packages were delivered to the wrong address or tracking updates were updated prematurely. If you're facing such an issue, here are some suggestions to help you:

  • It may be helpful to check with your neighbors, family members, and housemates to see if they mistakenly received your package. 
  • We also recommend reaching out to your local post office for any information they might have regarding your package. They could provide further assistance or updates.
  • Make sure to review your order details and confirm the accuracy of the shipping information provided.

If you still haven't received your package after waiting for 7 days, feel free to contact us directly. We'll do our best to assist you further.

Didn't find what you were looking for? Or looking for more assistance? Feel free to reach out to us via our Contact Us page.