Our biggest sale of the year is ongoing now! Use the code INKED2021 to take 15% off your entire order! Ends 11/28 at 11:59pm PST

F.A.Q.

Jump to:

General

When will you have more trainers in stock?

We typically restock trainers every Wednesday at 11am PST. We do not restock every trainer each restock. Please subscribe to our email newsletter on the homepage of our website to receive an exact list of which trainers will be restocked each week and other information regarding restocks. You can also sign up for email alerts for specific products on the product page. 

How do I sign up for your email newsletter?

You can sign up for our email newsletter on our homepage. A "Subscribe to our Newsletter" pop-up should appear on the home page when you first go on the site. If you do not see the pop-up, please use an incognito window or disable ad-blocker and refresh the page. You can also sign up here.

Where are your trainers made?

Squid Industries balisong/butterfly knife trainers are manufactured and assembled in the United States. 

Do you accept PayPal?

Yes, you can use PayPal at checkout.

What forms of payment do you accept?

We accept PayPal, Apple Pay, Google Pay. We also accept Visa, Mastercard, Discover, and American Express.

What is your return policy?

Returns are accepted within 14 days of delivery and are for products that are in new, unused condition, with original tags attached and all original packaging and other components included. . Refunds in the original form of payment are subject to a 15% restocking fee. The restocking fee may increase or your item may be rejected if we find the conditions of the returned item past acceptable or the return may be rejected entirely. Refunds in store credit will not incur a restocking fee. The store credit option will be denied if we find the product does not meet acceptable conditions and we will proceed with the original form of payment with the appropriate restock fee. Refunds do not include the shipping fee. The customer is responsible for return shipping. You must request and receive a RMA number from us before returning your item. Returns must be received within 14 days after your return request is approved. Returns that do not meet these conditions will not be accepted. We are not liable if your return is lost, destroyed, or damaged. Calamari Clearance items are final sale and do not qualify for returns.

 

Trainers

Which trainer should I buy?

If you're new to balisong/ butterfly knife flipping or would like to introduce balisong/ butterfly knife flipping to a friend, we recommend the Squiddy, Squiddy-B, or Squiddy-U which are great for people of all ages and skill levels. If you want to become a pro balisong/ butterfly knife flipper, we recommend the Mako, Triton, Squidtrainer, or Nautilus. All of our options are equal in terms of flipping, but the higher priced models have higher build quality which results in better handle play, smoother action, and higher durability. 

What's the difference between the Squiddy, Squiddy-B, and Squiddy-U?

The Squiddy is made of CPVC material, but does not have the weighted nose pin like the Squiddy-B or Squiddy-U. Both the Squiddy-B and Squiddy-U are made of the same material, Acetal, an engineering thermoplastic used in precision parts. This material is provides more durability. On top of that, they both have a weighted nose pin and silencing mod, which provides a better weight balance and noise reduction when flipping!

What's the difference between the Mako, Triton, and Squidtrainer V3.5?

All three of these trainers use 6061-T651 aircraft grade aluminum handles. Both the Mako and Triton utilize a 304 stainless steel trainer blade, but the Mako uses a sandwich handle design whereas the Triton uses a channel handle design (sandwich is two connected pieces whereas channel is one solid piece). The channel design offers higher durability over the sandwich design. 

The Squidtrainer V3.5 uses a channel handle design in addition to an extremely durable heat treated 410 stainless steel trainer blade. During hard drops on surfaces like concrete or gravel, the Mako and Triton blade may bend similar to a spoon or fork (although it's very easy to straighten out with just your hands). The Squidtrainer's heat treated blade is significantly stronger and can therefore withstand much more wear and abuse without any chance of bending. Additionally, the Squidtrainer has a unique machined handle texture pattern which results in better grip. Lastly, the Squidtrainer utilizes press-fit steel rods at the ends of the handles for additional momentum and a crowned spine for more comfort during ricochets and chaplins. 

What's the difference between the Squidtrainer V3.5 and Nautilus?

Both the Squidtrainer and Nautilus use similar materials however the Nautilus handles utilize G10 overlays which enhances both durability and grip. Additionally, the Nautilus handles have a tapered profile which allows for more control around the pivot area. The Squidtrainer uses a washer pivot system whereas the Nautilus uses a bushing pivot system. The bushing pivot system produces lower handle play and smoother action. 

Both trainers exhibit phenomenal balance, but the Nautilus is lighter and has slightly more handle bias whereas the Squidtrainer is more neutrally weighted. While balance is mostly personal preference, we've found that handle biased balisongs are more commonly preferred by most beginners. 

Lastly, the Squidtrainer features a prominent and unique ring that is similar to that of a tuning fork. The Nautilus on the other hand is extremely quiet and is well suited for environments where silent flipping is necessary. 

What are blemished trainers?

Blemished balisong/ butterfly knife trainers are models that didn't pass our inspection process due to cosmetic imperfections (Scratches, dents, discolorations, etc.) but are guaranteed to flip just as well as our new products. They are offered at a discounted price under Calamari Clearance.

Maintenance 

How do I keep my trainer maintained?

In order to keep your balisong/ butterfly knife trainer maintained, you'll first need a Balisong Maintenance Kit.

The T10 torx driver is just like any other screw driver--just make sure that you're keeping it perpendicular to your trainer and fully inserted so that it doesn't slip and strip screw. If you find that the pivots are spinning as you are unscrewing the pivot screws, you can squeeze the handles together in closed position to prevent them from moving. For a more detailed tutorial, read our blog post on "How to Fix Spinning Pivots."

The Loctite 243 is a threadlocker which prevents the screws from coming out. It should be used anytime you take apart your balisong or find that the screws are starting to work their way out of your trainer. Apply about half a rice grain worth onto the threads of the screws (the spirally part beneath the screw head). Try your best to clean out the old loctite before applying a new layer. You can do this by using some sort of pointed object to push it out or by submerging the screw and/or pivot in alcohol or acetone. You should wait a minimum of 12 hours before using your balisong after you've applied the loctite.

The lubricant can be applied at any time whenever you think it's necessary such as if the trainer is moving too slowly. Holding your balisong upright in closed position, drip a small drop onto the top of each washer and blow onto it to get the lubricant to move down and around the washers.

What kind of Torx driver do I need?

All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver.

One of the handles on my trainer is moving slowly. How can I make it smooth again?

Check out our blog post on how to tackle stiff handles. 

How do I fix stuck pivots?

Check out our YouTube video on how to fix stuck pivots here.

 

Shipping

My status for delivery says "Delivered", but I didn't receive it. Where is my package?
There have been many cases where the postman misdelivered packages to neighbors or updated the tracking prematurely. We suggest asking your neighbors to see if the package was mistakenly delivered to them. Please also check with your family/ housemates to see if they received the package for you. You may also want to contact your local post office to see if they have any information. If you still have not received your package within 7 days, feel free to contact us and we will see what we can do for you.
 

How much does shipping cost?

To see our shipping prices, you can add the item to your cart and proceed to the checkout screen. Once you have entered in your address, the shipping price will be calculated and displayed. 

Do you offer 1-2 day shipping?

Yes, we offer Express USPS shipping if you are located in the USA. However, please note that it still requires our shipping team 2 to 5 business days to process and ship orders before the estimated delivery time is applied.

UPDATE: Our order and shipping process has changed to adjust to Covid-19. Please read more here.

Is my order insured?

The insurance status of an order depends on which shipping method you select. We are not responsible for orders lost or stolen during transit. 

Domestic orders placed with Priority Shipping are insured up to $50. Domestic orders placed with USPS First Class are not insured. International orders are not insured. Orders lost or stolen during shipping will not be replaced or refunded. 

Please read our terms and conditions for more information. 

How long will it take to ship my order?

Shipment times are determined by your location and the product you purchased. Some items may be held in customs longer than others. For a rough estimate of shipment time, please add an item to cart and proceed to the checkout page where the shipping calculator will provide you with an estimate shipping time. Please keep in mind that it takes us 2 - 5 business days to process the order before it is shipped out. Shipment time starts once it has shipped out.

*Orders placed after 10 am Friday and on the weekends will not be processed until the following Monday-Tuesday.

UPDATE: Our order and shipping process has changed to adjust to Covid-19. Please read more here.

When will my order ship?

Your order will be shipped within 2 - 5 business days (excluding Fridays, Saturdays, Sundays, and federal holidays) of you placing your order. If your item is back-ordered, we will notify you by email as soon as possible. 

*Your order may be delayed if there are any issues with your order (Shipping address issues, Verification, etc.).

UPDATE: Our order and shipping process has changed to adjust to Covid-19. Please read more here.

The tracking for my order says it has been delivered but it is not in my possession. What should I do?

There have been many cases where the postman incorrectly delivers packages to neighbors. We suggest asking your neighbors to see if the package was mistakenly delivered to them. Please also check with your family/ housemates to see if they received the package for you. You may also want to contact your local post office to see if they have any information. 

Once your order has been marked as shipped, the customer assumes all risk. It is the post office/ carrier's responsibility to deliver the package to you. We do not have control over the shipping and delivery process. We are not responsible if your package has been lost, stolen, or seized. We can not provide refunds or replacements. 

 

I chose DHL for delivery option, but it has been more than two weeks. What should I do?

If your package has not arrived within the estimated delivery time, it is important that you contact us as soon as possible so that we can contact DHL and investigate the location/status of your package. In the event that you contact us a month after shipment claiming your package did not arrive, there are no actions that we can take to aid you as DHL has a 30 day policy where if we do not contact them within that time frame regarding the package, they will deem the package as lost and will not be able to reimburse you. 

We are not responsible for these international shipping events and will not be able to offer a refund. For more information: Line 14, https://www.squidindustries.co/pages/terms-and-conditions

 

International

Do you ship internationally?

Yes, we ship world wide excluding Russia and Australia. 

Russian customers can purchase our products here.

Is my order insured?

International orders are not insured. Orders lost or stolen during shipping will not be replaced or refunded. 

Please read our terms and conditions for more information.

Do I have to pay customs fees?

Shipping costs do not include custom fees and duties. All International customers, except Canadian customers, will be charged a customs fee by their local customs office upon delivery. The cost will depend on your local tax laws. Please contact your local customs office for more information.

Canadian customers: If you ship your order with USPS, your customs and tax fees have already been accounted for in your shipping costs. You will not need to pay additional customs fees upon delivery. If you ship your order with DHL, your customs and tax fess have not been accounted for and you will be charged by your customs office upon delivery. 

*International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments. 

Please read our terms and conditions for more information.

Do you ship balisong/ butterfly knife trainers to Canada? 

Yes, we ship balisong trainers/ butterfly knife trainers to Canada frequently with no issues. Balisong/ butterfly knife TRAINERS are 100% legal in Canada. 

How long does it take to ship to Canada?

Shipping to Canada with USPS can take up to 4-6 weeks. Shipping to Canada with DHL takes 5-7 business days or less. 

Do you ship balisong/ butterfly knife trainers to Europe/ United Kingdom (UK)?

Yes, we ship balisong trainers/ butterfly knife trainers to Europe/ United Kingdom (UK) frequently with no issues.