Coronavirus Disease (Covid-19)
As of Thursday, March 19th, California has been placed under statewide lockdown until further notice.
"Everyone is required to stay home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you go out, keep at least 6 feet of distance. source"
Due to the current circumstances, we will no longer be able to go to work at the office. We have devised a plan to allow our workers to work from home. We will still be building balisongs and fulfilling orders, but will be doing so at a slower rate since we are no longer at full capacity. Our weekly Wednesday drops will proceed as usual. We are committed to serving our customers and community and will be following strict hygiene rules in the preparation of your orders.
We ask you to be patient and understanding during these times.
Processes affected by Covid-19:
- Smaller weekly drops: We are not operating at full capacity and can not produce as many trainers as we would like.
- Orders will now be processed in 2-5 business days and may experience longer shipping times than the ones listed at checkout. Shipping times start after your order is processed. For more details of shipping service delays, click here.
- International shipping will experience shipping delays. For more details of shipping service delays, click here.
- We will not be able to issue shipping refunds for delayed shipping. Please contact us if you wish to cancel your order before it ships.
- Warranties and returns will take up to 5 business days to complete/ process.
- Financial institutions have notified us that refunds will take up to 10 business days to process.
Thank you everyone for your continued support. We are a very small business, and like other small businesses, will feel the economic impact of these times. We send out our love and best wishes to our customers, the balisong community, and the world! Stay safe everyone!
Don't Forget to:
- Wash your hands with soap for a minimum of 20 seconds
- Practice social distancing (6 feet apart!)
- Cover coughs and sneezes
- Sanitize and Disinfect frequently touched surfaces
For more tips on how to stay safe, click here.
And, keep on flipping! We look forward to all your flipping content in the upcoming weeks.
With much love,
Squid Industries Team
If you have any questions, please contact us here.